At Emma Timers, we want you to be fully satisfied with your purchase. This Returns & Refund Policy explains the conditions under which returns and refunds are accepted.
Eligibility for Returns
We accept returns only if the product is defective, damaged upon delivery, or if the wrong item has been sent. To be eligible, the item must be unused, in its original packaging, and reported to us within 7 days of delivery.
Non-Returnable Items
For hygiene and safety reasons, certain products such as cookware that has been used or unsealed cannot be returned. Custom or special-order items are also non-returnable unless defective.
Return Process
To request a return, please contact us at [email protected] with your order details, description of the issue, and photo evidence if applicable. Our team will review your request and provide instructions for returning the product.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Exchanges
If you received a defective or damaged item, we will replace it with the same product whenever possible.
Contact Us
For any questions about returns or refunds, please reach out to us at [email protected].